A survey by the TDS Charitable Foundation, involving over 2,000 private renters, reveals that half of the respondents are unsure where to seek help if their landlord or letting agent fails to resolve a property issue. This uncertainty persists even as the foundation works to develop a new service aimed at supporting tenants in upholding their rights.
Dr. Jennifer Harris, head of policy and research at TDS Group, highlighted the importance of accessible information for tenants, especially with the impending Renters (Reform) Bill which introduces significant changes to private rented housing standards and tenant rights. “The Renters (Reform) Bill will see the biggest shake-up of the private rented sector for a generation. However, it runs the risk of failing to achieve its objectives if tenants do not feel confident about where to go for help when things go wrong,” she said.
The survey indicates a strong demand for clearer guidance, with 48% of tenants desiring better information on how to lodge complaints. Additionally, 69% of respondents expressed willingness to use a dedicated website for resolving tenancy issues.
The forthcoming ‘My Housing Issue’ Gateway, developed by the TDS Charitable Foundation, aims to serve as a central resource for tenants to direct their concerns effectively. This initiative comes at a critical time as the new legislation seeks to set a Decent Homes Standard for rentals and introduce measures against discrimination in the sector.
