Ocean Finance has launched a fully branded version of Nivo’s secure messaging service to provide a quick, straightforward and secure way of communicating with customers and selected lenders during a second charge loan or mortgage application.
The new app is available to download for free from the App Store and Google Play and enables Ocean Finance customers to manage and track the progress of their application 24/7, communicating with Ocean quickly and securely on their mobile phone.
Customers can e-sign documents, upload payslips and verify their identification using the app’s facial recognition process, all of which save applicants time and inconvenience and substantially speed up the process from initial application to loan or mortgage completion.
The new app is powered by Nivo’s Secure Messaging system but is completely Ocean Finance branded ensuring a consistent journey for their customers.
In addition, the newaApp enables information to be securely shared by Ocean and any third parties that are part of the Nivo network. For example, ID verification is easily and securely passported between Ocean and a growing number of Oceans lenders.
Geoff Dearden, managing director of Ocean Finance, said: “This latest investment in FinTech by Ocean Finance has brought several immediate benefits to our customers and the way we manage and progress applications within the team.
“Our new app makes it quicker and easier for customers to sign their application documents and upload any payslips required using their smartphone whilst ensuring we maintain the highest levels of security and customer service.
“As you would expect from a system designed by Nivo, it is fast, flexible and very user friendly. Innovative features make essential but onerous tasks quick and straightforward for customers to complete safely and securely in any convenient location and at whatever time suits them, and the speed and simplicity of using the App is improving their journey and our application success rate.”
Polly Taylor-Pullen, business development at Nivo, added: “We’re excited to be launching the partnership with Ocean Finance who are passionate about creating a leading customer experience. By investing in Nivo, Ocean Finance saw the opportunity to make it even easier for customers to do business with them and save their team a significant amount of time on admin.
“It’s great to see that when customers are offered the option to communicate over secure messaging, instead of using email or post, they respond quicker and progress their application faster as a result.
“I’m looking forward to seeing Ocean drive more broker<>lender collaboration on the Nivo network and how we can play a role in making the second charge market even more connected.”
