Centrick restructures division as business growth continues

Property specialist Centrick has announced a restructure of its Midlands sales and lettings division as it aims to deliver even higher service standards for homeowners, tenants and landlords.

Five new roles have been created, covering offices in Birmingham, Solihull and Nottingham, to enable its teams to deliver streamlined services, promote innovation and improve customer satisfaction.

Birmingham-based Centrick’s group managing director Phil Johns said the continued growth of the ambitious company had led to the need for a restructure of the management of its branches.

“We are always driven by the desire to maintain and improve the already high levels of service our clients and customers have come to expect from the talented teams in our sales and lettings division,” he said.

“We have grown our business year on year and what we found recently was that we had all the right ingredients of expertise and passion and experience, but some of those ingredients were in the wrong places.

“After a full internal review, we have decided to move to a fully fledged branch model, where all of the services we provide will sit within the governance of the branch managers. It will give our clients a more personal and tailored service that will listen to their wants and needs, offering a seamless journey and interaction with our business.”

Centrick has grown consistently since its inception. First opening its doors in 2005, the agency now has over 20,000 properties across the UK on its books and manages over £3bn in client assets.

Of the five new roles within the business, four have been filled through internal promotion. They include Chris Whiley, group projects director, group sales and lettings, Stuart Macdiarmid, now area director, group sales, Katie Vassar, now area director, group lettings, and Shelley Wootton, now Solihull lettings manager. Sophie Harmer-Knight joins the company in the new role of lettings manager in Birmingham.

“Stuart and Katie will oversee the three branches, ensuring that as a business we’re absolutely focused on delivering a world class service and that our strategy is driven in the right direction, allowing group sales and lettings director Andy Butts to focus on the bigger picture”, added Johns.

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