Retirement specialist Just Group has become the first provider in the retirement income sector to partner with Comentis.
The move is part of the Group’s drive to identify and support customers with characteristics of vulnerability.
Already established within the advice community, Comentis’ innovative digital cognitive assessment engine will help Just Group proactively identify ‘at risk’ customers through a clinically developed, online process.
The assessment provides a report on the nature of any vulnerability, how this impacts the customer and how Just Group can better support the customer’s needs.
Just Group’s sister company, HUB Group, is also running a pilot with Comentis for its advisers in the lifetime mortgage market.
Jenny Cadman, head of customer experience at Just Group, said: “Supporting people with characteristics of vulnerability is an integral part of our customer service and this cutting-edge software will allow us to spot people who may be unaware of their vulnerability or are concerned about sharing it.”
Jonathan Barrett, chief executive and co-founder of Comentis, said: “The FCA estimates that as many as one in two adults may be at risk of financial vulnerability and this is likely to worsen over the winter as the cost-of-living crisis worsens and the recession starts to bite.
“Identifying those who may be ‘at risk’ of poor outcomes is the very first and most important step towards ensuring they gain a positive experience and end-result – we are looking forward to helping Just and HUB Group achieve this.”
