ChaseBlue Loans has integrated technology from Nivo and OMS to help prevent mortgage fraud and make customer communications more secure.
With fraud more prevalent during times of economic hardship, ChaseBlue Loans made a significant investment in technology with fintech partners Nivo and OMS to integrate fraud-beating ID verification and secure communication and document transfer systems into their everyday customer onboarding processes.
As part of this new integration, at a key stage of ChaseBlue Loans’ customer onboarding process, a text message is automatically sent via their integrated OMS CRM system, asking customers to download Nivo’s innovative mobile app.
The customer is then asked to use the app to complete ID verification by taking a photo of an approved form of ID such as a driving licence or passport, and the app then automatically uploads the photo to Nivo’s ID verification system which employs a combination of biometric ID and voice recognition technology to instantly confirm the customer’s identity.
Ben Gillespie, managing director of ChaseBlue Loans, said: “As a responsible business which highly values its relationships with lenders, we wanted to ensure we were using industry leading technology to stop fraudulent activity in its tracks long before we risked introducing criminals to our lender partners.
“We have close relationships with all our referred customers, and this places us in a perfect position to be able to identify fraudulent activity very early on and deal with it appropriately.
“Fraud prevention is a key issue in financial services and initiatives such as this protects our business, our key business partners and the wider economy.
“This investment demonstrates our ongoing commitment to fighting fraud in the mortgage industry and never letting criminals gain the upper hand.”
Nivo’s chief development officer and co-founder, Mat Elliott, added: “Having witnessed first-hand the pressure on financial services needing to adapt to the demands of consumers in an increasingly-digitised world, my partner and I saw the need to create Nivo, our answer to enabling secure and speedy communication between finance industry providers and their customers.”
“Incorporating Nivo’s technology within OMS was a significant development in OMS’ evolution.”
Neal Jannels, managing director of OMS, said: “As the market leader of CRM technology in today’s mortgage market, the incorporation of Nivo’s technology within OMS delivers a unique advantage of secure messaging and provides the ultimate KYC fraud prevention tool for the conscientious mortgage broker.”
