Halifax Intermediaries has been working hard to improve two important elements of its service proposition to support mortgage brokers.
In the first of these, Halifax Intermediaries has worked closely with third party criteria platforms including Criteria Brain, Knowledge Bank, Smartrfit, and Twenty7tec to ensure that their sites are displaying correct and up to date lending criteria and policy information.
Ensuring these platforms have the latest, most up to date information, will mean brokers can be confident when using them and should see more accurate lending decisions delivered quicker.
Amanda Bryden, head of Halifax Intermediaries and Scottish Widows Bank, said: “We are always looking for new ways to improve how we can support the broker market.
“We have worked closely with third party providers to make sure their sites display the most up to date information, meaning brokers can use them confidently and receive more accurate lending decisions.
Criteria platforms provide a vital service for the most straightforward lending cases, but where cases are more complicated, brokers may still need more in-depth clarification.
In addition, in response to brokers’ feedback, the Halifax has been updated with a new modern appearance, and a simpler and easier navigation.
The criteria page has been redesigned and includes a new A-Z, clearer menu headings and a much-improved search function.
The new search function will return both the most appropriate information and related topics that may support more detailed answers.
The search also includes a ‘live’ Frequently Asked Questions page that will update to reflect common queries and subjects arising.
Bryden added: “We have also refreshed our Halifax Intermediaries website with a new simple look and feel, making doing business with us easier, smoother and quicker.
“We appreciate the feedback we receive from intermediaries and always act where there are improvements we can make.”
