Conveyancer ONP Group has integrated with OpenAI chatbot ChatGPT, in order to remove administration and enhance customer journeys.
ChatGPT was launched in November 2022, providing human-like AI-driven responses to questions and conversation prompts.
ONP Group will use the programme to automate document analysis in the conveyancing and remortgaging process, enabling case managers to prioritise other work, such as personalised client assistance.
Using ChatGPT, ONP Group will streamline the handling of documents from multiple providers, extracting the necessary information with the aim of reducing the time and resources required for the conveyancing process.
The technology team will test the accuracy of the extracted data, to identify discrepancies that might arise, and provide insights for fine tuning the integration.
Andrew Taylor, CTO of ONP Group, said: “We are thrilled to be the first high-volume conveyancer to integrate with OpenAI, which will not only streamline our operations, but will also allow us to continue to deliver top-quality service to our clients while reducing costs and increasing efficiency.
“Investing in modern technology, such as ChatGPT, is a key part of our strategy. To remove administration tasks for our case managers, freeing up time to devote to our partners and their clients.
“This will allow us to set a new standard in the legal sector.”
When asked to comment on the integration, ChatGPT said: “As an artificial intelligence language model, I don’t have emotions like humans do.
“However, I can tell you that integrating with a conveyancing company would be a significant opportunity for ChatGPT to expand its reach and provide value to clients in the property industry.
“By working with a conveyancing company, ChatGPT could help streamline communication, automate processes, and improve overall efficiency.
“This integration would also provide the opportunity to learn and improve upon its capabilities in the legal and real estate domains, ultimately enhancing its ability to deliver top-notch services to clients.”
