LMS, the leading conveyancer and panel management specialist, has announced the integration of InfoTrack, a digital conveyancing provider, with its messaging service, Secure Link.
This move aims to streamline the conveyancing process, reduce case query turnaround times, and improve user experience for all clients.
Launched last year, LMS Secure Link enables law firms to raise common post-offer queries with lenders in a more efficient manner, allowing for quicker responses and reduced delays in the conveyancing process.
InfoTrack’s integration with Secure Link will enable clients to request redemption statements through their InfoTrack portal, without contacting additional stakeholders.
These statements will automatically appear in the user’s case management system, providing a seamless experience without the need for access to multiple platforms.
The integration has already led to the successful resolution of 68% of post-offer queries, ensuring lenders and law firms receive answers promptly.
This collaboration between LMS and InfoTrack demonstrates their commitment to enhancing efficiency in the conveyancing process and addressing stakeholder issues with innovative, technology-driven solutions.
Travis Scholes, commercial director at LMS, said: “Secure Link was born out of a need to drive efficiencies in the conveyancing process to help lenders and law firms alike. It has had a big impact so far, but we’re always looking for ways that we can expand this further still and improve the process for all stakeholders.
“The integration with InfoTrack does just that, providing access to Secure Link to its clients and allowing them a single point of access.
“We love working with the InfoTrack team – their vision is very much aligned with our own and our work together to drive true collaboration has been recognised at this year’s British Conveyancing Awards. We can’t thank Scott and the team enough for their ongoing support and we’re excited to continue to innovate together.”
Scott Bozinis, CEO at InfoTrack UK, added: “In much the same way as LMS, our main focus will always be how we can enhance user experience across the board. Secure Link has had an enormous impact since it launched – a true testament to the work of the LMS team – and this integration felt like a natural step to improve the experience of our clients.
“With one point of access, it really does benefit everyone, and today’s announcement is evidence of the dedication to the work we’re doing with LMS and the values we share in delivering the best possible outcomes for stakeholders.
“We love working with Trav and the team to bring technology to the forefront and are very much looking forward to bringing even more exciting and collaborative innovations to the market this year. Watch this space!”
The integration positions InfoTrack customers among the first to benefit from LMS’ continuous development and enhancement of the Secure Link platform.
