Legal & General puts return-to-work success down to ‘whole person’ approach

20% of all employees in the UK that were able to return to work last year within the deferred period of Group Income Protection policies were supported by Legal & General, according to their recently published results for 2022.

In 2022, Legal & General’s internal clinical team carried out 7,155 assessments.

They also funded 3,219 sessions for claimants suffering from physical and mental health conditions with their physiotherapy and psychological healthcare partners, up on 2,509 in 2021.

92% of employees with GIP mental health claims and 80% with GIP musculoskeletal claims were able to return to work between the time when they were first absent and when a claim became payable – normally referred to as the deferred period, which is often six months.

Legal & General says the ongoing strength of its annual vocational rehabilitation and early intervention results are testament to its whole-person philosophy, which helps intermediaries and employers join the dots between the four pillars of wellbeing (physical, mental, financial and social).

This philosophy is embodied in – and simplified by – Legal & General’s Be Well. Get Better. Be Supported. framework of wellbeing support; the whole-person model predicated on people getting back to – or staying in – ‘good work’ as a key health goal.

In 2022, Legal & General paid total Group Protection claims of around £320.4m across Group Life Assurance, Group Income Protection and Group Critical Illness.

Vanessa Sallows, claims and governance director at Legal & General Group Protection, said: “2022 saw good outcomes for Legal & General’s Group Protection customers.

“We’ve provided financial peace of mind when people need it most. We’ve helped break down barriers to wellbeing, helping more people access the support they need in a way that works for them; using technology to complement the human aspects of the service we provide.”

She added: “At Legal & General, our goal is to help intermediaries and clients optimise wellbeing.

“Central to this is our Be Well. Get Better. Be Supported. framework. We’ve long advocated whole person thinking; joining the dots between the four pillars of wellbeing, viewing good mental health as the foundation for everything, and considering staying in – or getting back to – ‘good work’ as a key health goal.

“Today’s announcement is testament to the success of our philosophy and framework. It’s also a reflection of the dedication, innovation and support of an amazing team.”

ADVERTISEMENT