Conveyancing services provider LMS has increased the digital capability of its charge registration tool.
In the first stage of its efforts to improve the process for law firms, users can update LMS indirectly through their own customer relationship management (CMS) tool provider.
Following law firm feedback, which suggested that the current process was not aligned with HM Land Registry timeframes, LMS invested in a series of integrations with third parties, including the ability to upload documents and provide delay reasons.
With the necessary application programme interface (API) development done behind the scenes, LMS designed the process to limit any technical changes firms need to make.
LMS said that additional developments this year would seek to utilise the developments being made by HM Land Registry and other stakeholders to further simplify the process and improve communication.
Ian Robinson (pictured), chief operating officer at LMS, said: “We exist to drive efficiencies and improve the conveyancing journey for all stakeholders, but we can only do that by listening to feedback from law firms and addressing the pain points they are experiencing.
“Charge Registration is one of those, and by introducing digital update capabilities we hope we have taken a significant step to address this frustration.
“We appreciate that notifications and requests for updates create additional work particularly when they aren’t necessarily aligned with market conditions.”
He added: “But, as ever at LMS, we don’t stop here! This is just the first iteration of many – the team is currently looking at automating HMLR services to further assist law firms and, eventually, embedding those services within our e-COT platform.
“We are defining these regular updates across 2023, and the road ahead is full of exciting new digital services that aim to support lenders, law firms and other key stakeholders.
“LMS takes pride in ensuring such tools are innovative, collaborative and remain accessible to all.”
