Sian McIntyre (pictured) has taken over from Martin Clift as leader of the Barclays Intermediaries team, effective from 1st July.
McIntyre was previously head of acquisitions and engagement, while Clift took over as head of intermediaries and transformation earlier this year.
During the past six months, Clift prioritised understanding the needs of broker partners, following which Barclays confirmed it would rebuild its mortgage application systems.
The lender also established a UK-based service support team, including live chat, and direct referral to underwriters for new and complex cases that cannot be resolved by the support team.
McIntyre said: “In these challenging times, I recognise the work that [intermediaries] do day in and day out serving clients.
“Brokers are the backbone of the mortgage market and you will continue to have mine and Barclays’ full support.Â
“I am confident the exciting change plan we have over the next few months will significantly improve your experience working with us and I am so excited to be a part of the journey.
“I look forward to meeting as many of you as I can over the coming months to get your view on the state of play both in the market and how we are progressing at Barclays.”
