Virgin Money has launched a vulnerability service to help brokers provide ongoing support to their customers.
Exclusively for the firm’s broker partners, Virgin Money’s service was launched to allow brokers to pass on customer details to a dedicated support team once the customer’s mortgage has been completed.
The customer will then be contacted by a customer care specialist that will help guide them through the range of support options available, tailored specifically to their needs.
Craig Calder, head of secured lending at Virgin Money, said: “With almost 25 million adults in the UK having characteristics of vulnerability, Virgin Money is making it easier for our brokers to work with us to help customers, and ensure that together we deliver good outcomes to those with additional needs through our dedicated customer support team.”
