Legal & General makes senior appointment to retail protection team

Legal & General has made two senior appointments to its retail protection team, appointing James Shattock as managing director for UK Protection and Pippa Keefe as commercial director.

The appointments followed the retirement of managing director of UK Protection Steve Griffiths, after a 17-year career at Legal & General.

Under Griffiths’ leadership, Legal & General paid out record amounts in retail protection claims and introduced several changes to its product range to extend support to a broader audience.

Shattock, currently commercial director for retail protection, will assume his new role in December, joining the retail executive leadership team.

He has over 25 years of experience in the insurance industry, across both the direct and reinsurance markets.

He joined Legal & General three years ago from Unum UK where he was chief underwriting officer.

Shattock said: “I strongly believe in the value we bring to our customers and their families, and I’m really excited about the opportunity to continue the great work already undertaken by Steve.

“The protection market is going through a lot of change, and this provides a great opportunity for us to broaden our customer support to keep more people covered.

“I hope to use my experience in the insurance industry to help deliver Legal & General’s strategy across both retail and group protection.”

Keefe, who was previously Legal & General Retail Protection’s business development director, will join the retail protection leadership team.

Keefe joined Legal & General in 2021, bringing over 13 years’ experience in the protection market, working with insurers, re-insurers and direct distributors.

Keefe said: “I’m delighted to be joining James’ leadership team as commercial director and building on the excellent work already underway as we navigate the unique challenges of today’s protection market.

“I believe in the strength and quality of our people and know that we are well positioned for continued successful growth as we move forwards.”

Bernie Hickman, CEO of Legal & General Retail, added: “Both James and Pippa’s appointments demonstrate how we’re continuously looking to support growth and development within our team and tap into the immense existing talent.

“It is a fast-moving time for the protection industry and I’m looking forward to working with James and Pippa in their new roles to ensure that we continue to deliver as a market leader in protection.

“I also want to thank Steve for his fantastic service to Legal & General, which has seen record protection claim payouts, as well as product changes to improve customer outcomes for more people.”