OneFamily has rolled out a new digital platform aimed at supporting its growth plans and providing customers with greater control and easier access to their finances.
This initiative marks the first phase of its digitisation program, successfully transitioning over a million customers to a unified, self-service platform.
To accomplish this, OneFamily collaborated with iPipeline, a specialist technology provider in financial services.
The partnership focused on consolidating various existing platforms serving nearly two million customers. This technological investment is a strategic move in OneFamily’s broader expansion efforts, which include the opening of a fourth office.
Graham O’Sullivan, chief information officer at OneFamily, emphasised the importance of this development: “Customer satisfaction is at the heart of OneFamily. Our new platform means that customers can access our products instantly at their own convenience.
“Additionally, the modernisation of our internal systems has delivered increased efficiency within OneFamily’s award-winning customer services team.
“The partnership with iPipeline has allowed us to enhance our customers’ journey, whether they choose to use our digitised platform or continue with more traditional contact networks.”
Ian Teague, UK group managing director at iPipeline, also commented on the collaboration: “The new platform based on our best-in-class SSG Digital, has allowed OneFamily to augment an already excellent service, adding efficiency and accessibility for all.
“We’re pleased, but not surprised, to see the benefits that our partnership is already bringing to OneFamily and its growth agenda. OneFamily have once again proven just how adept SSG Digital is in powering future-focused providers across different markets and sectors.”
