Brightstar, a double recipient of the Sunday Times Best Small Company to Work for award, has proudly announced reaching a significant achievement of 3,000 reviews on the Trustpilot platform.
The Brightstar Group’s emphasis on customer service extends to its internal training programs. All new team members undergo a comprehensive customer service qualification, and the company offers a continuous Customer Service Training Programme for its staff. This approach ensures that the team remains equipped and motivated to deliver superior service to clients and brokers.
Clare Jupp, chief people officer for the Brightstar Group, expressed her excitement about this achievement, stating: “We are absolutely thrilled to have reached this colossal milestone which exemplifies our team’s commitment to providing outstanding service and securing the best possible customer journey.
“We take personal pride in the service that we give and the feedback we receive, with our team engaging with competitive spirit in the achievement of outstanding reviews. We fully recognise that brokers and clients have choices and so we fully appreciate their engagement with Brightstar, never taking this for granted.”
Rachel Smith, Brightstar’s case manager of the year for 2023, added: “I am personally delighted to see our team reach this milestone. Alongside my colleagues, I take great delight in providing outstanding service and was thrilled to receive the most 5-star reviews in my team. I am proud to have received the accolade of case manager of the Year 2023 in recognition of both this and my commitment to our brokers and clients.”
