Meet the Broker… Alexander Southwell Mortgage Services

Meet… Jamie Alexander, mortgage director at Alexander Southwell Mortgage Services.

Tell us a bit about your business.

At Alexander Southwell Mortgages, we pride ourselves on being more than just a mortgage and protection brokerage.

We’re a tight-knit, family run business, rooted in the heart of Southampton, committed to providing friendly, low cost, personalised advice that goes beyond the transaction.

As a family-run brokerage, we understand the importance of feeling supported and informed when making significant financial decisions.

Ensuring you not only achieve your immediate goals but also set a solid foundation for the future.

We believe in empowering our clients with knowledge. Check out our social media pages for insightful content that aims to educate and demystify the world of mortgages and protection.

The proof is in the pudding – just take a glance at our stellar five-star reviews on Google and Trustpilot.

Our clients’ success and satisfaction are our top priorities.

Where are you based and where do you operate geographically?

Our office is situated in Southampton, Hampshire, and while our primary clientele hails from here, virtual appointments enable us to extend our services to clients all across the UK.

We have a range of clients from Scotland and all across the UK.

What are the main issues impacting your local market?

The biggest challenge that affects our clients is the undersupply of good quality stock in the housing market.

In essence, the housing market in the UK is navigating the currents of a seller’s market, characterised by a lack of inventory that fuels the persistent climb in property values.

This overarching challenge, experienced both locally and nationwide, prompts a re-evaluation of traditional real estate dynamics and demands innovative solutions to address the pressing need for increased housing supply.

What challenges are you facing as a broker?

In the mortgage industry, we’re currently navigating challenges like insufficient notice for rate changes and the need for streamlined communication on intricate cases.

A broader concern is the industry-wide challenge of customer affordability due to the rising cost of living.

We remain committed to delivering value by staying responsive to the financial landscape, optimising communication, and providing proactive advice on affordability.

Our goal is not just to address challenges but to strengthen our services, adding enduring value for our clients and contributing to industry resilience.

What are the main opportunities for brokers in your area and nationally?

The mortgage broker serves as the linchpin, consistently demystifying the intricacies of the process, whether it’s deciphering solicitor jargon or providing updates from estate agents.

Building a robust relationship with clients throughout the entire journey is pivotal.

By fostering this connection and offering comprehensive support, brokers not only ease the current transaction but also lay the groundwork for future repeat business.

It’s in this holistic approach that the broker not only becomes a trusted guide but also a catalyst for lasting client satisfaction and loyalty.

What could lenders do to help further your business?

The simple answer is fast and clear communication.

Each experience is drastically different from lender to lender.

This variance poses a challenge when managing applicants’ expectations.

It becomes a complex task to justify why Applicant One received a response in three days while Applicant Two encountered a month waiting period.

What sets you apart from the competition?

At the heart of every transaction is a person seeking optimal service at minimal cost.

That’s why 95% of our business comes with no fees attached.

Our commitment extends beyond a traditional nine to five.

We aim to be available whenever our clients need us.

Recognising that our target market is either working during the day or prefers privacy, we tailor our approach to ensure accessibility and convenience.

How should potential borrowers contact you?

They can make an enquiry at:

Alternatively, call us on: 03300 432 428