Paradigm Consulting has launched a new partnership with directly authorised mortgage brokerage firm, Xpress Mortgages.
Based in Surrey, Xpress Mortgages, will now be utilising Paradigm Consulting’s range of bespoke compliance and consultancy support which covers: compliance audits, reviews of processes, support on training staff and staff assessments.
Xpress Mortgages was established by Rachel Lummis in 2006, and offers whole of market services covering a full range of mortgage clients including first-time buyers, home-movers, buy-to-let landlords and investors, clients with specialist lending needs, and the provision of mortgage protection.
Christine Newell, mortgages technical director at Paradigm, said: “In today’s world of regulatory change, it is almost impossible for firms to navigate the myriad of changes and requests for data from the FCA without external support.
“We are delighted that Rachel has chosen Paradigm to support Xpress Mortgages through these changes and we look forward to a closer working relationship with Rachel and her team.”
Rachel Lummis, director of Xpress Mortgages, said: “We are delighted to have chosen Paradigm for our compliance support.
“As a directly authorised firm we needed to appoint a firm that understands the needs and requirements of a small but busy mortgage brokerage.
“Having had a relationship for many years with Paradigm via their mortgage distribution proposition, and recently attending their workshops and training covering Consumer Duty, we knew Paradigm were the right fit for Xpress.
“Paradigm offer the support we need for our compliance, auditing, and training, working closely with us to ensure we are delivering the best possible customer outcomes.”
Carmen Green, senior mortgage and protection consultant at Xpress Mortgages, added: “Paradigm’s services have always had the personal touch which is extremely important to us at Xpress.
“We are all about giving that bespoke service and really care about what we do; this is the feeling we get when we work with Paradigm – they go above and beyond.
“We are delighted to be supported by a firm who match our values and objectives to provide our clients with the best possible outcome.”
