Hope Capital has introduced significant enhancements to its service offerings aimed at increasing efficiency and reducing turnaround times for brokers and borrowers.
The specialist lender’s updated services now promise to respond to enquiries within one hour, issue an Agreement in Principle (AIP) within two hours, commence initial due diligence immediately upon application receipt, and conduct a welcome call with formal terms issued to borrowers within 48 hours.
Laura Carr, head of underwriting at Hope Capital, shared insights into the process: “Our newest proposition has been designed by looking at the service concept, the service delivery system, and the service experience.
“It was essential for us to involve our team, brokers, and other stakeholders in the process, to ensure we had valuable insights into our new way of operating.”
Jonathan Sealey, CEO of Hope Capital, highlighted the technological advancements the lender has made: “The rise of online and digital lending has spurred a whole new set of expectations among brokers and borrowers.
“We are in the final stages of launching our portal and coupled with our app, are proud to be one of the very few lenders in the bridging finance market which offers these services.”
