The Right Mortgage & Protection Network has enhanced its customer services team, appointing a new head of customer service.
Abigail Carr (pictured) will manage all activities related to the delivery of customer service to the network’s appointed representative (AR) firms and advisers.
Carr will also be the point of contact for all customer services issues, liaising with other department heads across the organisation, and implementing methods for gathering customer satisfaction data.
Carr said: “We never lose sight of the fact our advisers are our customers.
“We pride ourselves on treating all our advisers with the same respect regardless of business levels and continually ask for feedback from our members to improve our service to them.
“As we continue to level up our support to ARs and their advisers, our newly-expanded team will help us continue to deliver a personable service to our members.
“At The Right Mortgage we recognise the important role customer services has and that’s why we’re bolstering our dedicated support to maximise those relationships for all involved – after all, our advisers are our customers.”
