APRIL International, a provider of international private medical insurance (IPMI) solutions, has maintained a 5-star service rating for the third consecutive year in Health and Protection’s 2024 IPMI Report.
It received an overall score of 89.5 out of 100 in the industry survey, an increase of 1% from last year.
This was based on feedback from more than 200 advisers, intermediaries and brokers, with the business scoring 10% than the second-highest provider.
The company came top across all seven categories of the report, scoring 92.7 out of 100 for staff expertise and problem solving, 93.2 out of 100 for speed of response to queries, and 93.2 out of 100 for quote and application support.
Joe Thomas, managing director of APRIL International UK, said: “Receiving this rating for the third year in a row is a huge accomplishment for us, showcasing our unwavering commitment to delivering high-quality services to our clients and partners.
“In the past year, we have continued to see significant growth in customer numbers and a strong positive outlook on the international health insurance market amongst brokers.
“Our partners have also observed an increase in business in this area and anticipate the trend to continue in the future.”
Thomas emphasised the importance of prioritising service support, digital innovations and industry expertise in achieving such high standards for members and partners.
He stated that international medical insurance has now become an essential requirement for many employers, students, and families living abroad, helping to protect their healthcare needs during this time and access medical treatment in a timely manner when they need it.
This positions APRIL International well for continued success in providing flexible solutions for its globally-mobile members.
