Finova, the UK’s largest cloud-based mortgage and savings software provider, has announced two new upgrades to its award-winning origination platform, Apprivo: ‘SmarterDocs’ and ‘Enhanced Tasks’.
These optional modules are designed to help finova’s clients scale and streamline their operations, enhancing productivity in an increasingly competitive market.
The SmarterDocs upgrade provides a centralised hub for seamless document handling, facilitating smoother collaboration between brokers and underwriters by organising and sharing all application documents in one place.
This upgrade aims to minimise the risks associated with sensitive document handling by allowing underwriters to review all application documents on-screen within the secure Apprivo platform. Features include document categories, multi-document uploads, a full audit trail to track document status, and a visual dashboard offering real-time updates.
The Enhanced Tasks upgrade simplifies case management by utilising automation to raise tasks for operational teams based on defined workflows. This feature enables lenders to manage outstanding tasks efficiently, removing the need for manual prioritisation and allocation.
All task-related information is consolidated in one platform, eliminating the need for spreadsheets or third-party tools. Enhanced Tasks also streamlines collaboration with brokers by automatically generating tasks and keeping them informed through email notifications.
Mike Beckford, head of transformation and MI at Gatehouse Bank, commented: “Apprivo’s newly launched SmarterDocs upgrade has streamlined our underwriting processes. With all key documents easily accessible in one place, our efficiency has improved.
“The upgrade has also greatly benefited our quality control and audit teams, making document retrieval much simpler and less time-consuming.”
Chris Little, chief revenue officer at finova, added: “At finova, we’re committed to developing technology that is in line with our clients’ evolving needs, and these new optional upgrades are the perfect example of this in action.
“We don’t just want to help our lenders better serve their customers, but we also want Apprivo to improve broker engagement, and both SmarterDocs and Enhanced Tasks will enable it to do just that.
“These new additions follow the recent launch of our customer retention portal and are another key step in our journey to ensure that lenders continue to get the most from Apprivo.
“With several lenders starting to reduce rates on fixed mortgages, having a streamlined tech platform will be critical to keep up with the higher application volumes they’re likely to experience following these cuts, and we hope that these new modules have come at the right time.”
