The Exeter has seen usage of its HealthWise member benefits app surpass its 2023 figures in the first six months of 2024.
The Exeter’s statistics showed membership registrations on the app were up from 2,844 in H1 2023 to 5,620 in H1 2024, amounting to a 97% year-on-year increase.
The Exeter said high demand highlighted the mounting importance of added value services as a component of a health insurance or protection offering.
Results showed that remote GP appointments were the most popular app service, driving the increase in engagement.
The number of remote GP sessions booked through the app in H1 2024 stood at 3,479, accounting for 74% of all usage, up from 2,378 for the whole of 2023.
The Exeter has also reported that wider HealthWise services are on track to surpass the number of sessions used by members in 2023.
Usage of second medical opinions and nutrition and lifestyle services in 2024 have already exceeded 2023’s end-of-year figures.
All other remaining services, including mental health support, physiotherapy, and dietitian consultations, are all set to surpass 2023 usage in Q3 2024.
Steve Bryan, director of distribution and marketing at The Exeter, said: “With public healthcare services continuing to experience high demand it’s no surprise that we continue to see our members turn to HealthWise to access support for themselves and their families with usage in the first six months of 2024 surpassing 2023 levels.
“Whether members are using a service for the first time or are engaged with an ongoing treatment plan, HealthWise continues to provide valuable everyday support whilst helping to alleviate some of the demand placed upon healthcare services across the public sector.”
