Acre has launched a Consumer Duty dashboard, designed to provide tailored insights for brokers and managers to ensure compliance with regulatory standards.
The dashboard allows individual brokers to monitor their cases, while managers can track their team’s performance.
Networks and larger firms can analyse compliance across multiple firms and self-employed advisers.
The dashboards feature live data analysis, monitoring client and case information and enabling informed decision-making.
Key metrics tracked include the number of cases with amended standard fees, lender and insurer concentration, and service levels for vulnerable customers compared to all clients.
This functionality allows firms to assess and improve their practices in real-time, focusing on specific Consumer Duty outcomes like Products and Services, Price and Value, Consumer Understanding, and Consumer Support.
Acre’s Consumer Duty dashboards are available in early release for select clients, and will be launched to all customers in the coming months.
Justus Brown, CEO and founder of Acre, said: “Since Consumer Duty came into force last summer, the industry has seen a marked shift in the way they do business.
“We’ve built the Acre Consumer Duty dashboard to deliver tangible metrics of what that looks like.
“This way everyone can truly understand how the demands of such regulations are impacting their business.
“Acre has always believed in compliance by design where technology helps ensure the right advice is given – and this is another example of how this innovative approach can improve brokers’ business performance.”
Darren Polson, head of mortgage operations at Aberdein Considine, said: “We have been privileged to be one of the first to have access to Acre’s Consumer Duty dashboard and it has not disappointed.
“The information presented is clear, well laid out and visually impressive, with clear consideration of what us, as brokers, need to meet Consumer Duty requirements.
“It reassures us that we can quantify commentary when looking at the four outcomes, especially in areas like lender details, average case times and what percentage of cases are higher risk.”
