eConveyancer, part of Smoove Ltd, has launched eConveyancer+, an upgraded service aimed at improving the conveyancing process.
The service features revised standards and a rating system that tracks communication and efficiency.
The service standards were developed in partnership with brokers and conveyancers to streamline transactions; they include a commitment from conveyancers to provide updates to homeowners every five working days.
Additionally, enquiries made through the eConveyancer platform will receive responses within 24 hours.
This initiative aims to improve query response times and provide regular updates for brokers, alongside clear milestone tracking.
The service operates in real-time, scoring conveyancers based on their communication performance to assist brokers in selecting suitable partners.
This offering is available to current users of the eConveyancer platform.
Matt Joy (pictured), chief growth officer at Smoove, said: “The property transactions process is a complicated one with lots of stakeholders involved throughout.
“As such, one of the biggest challenges is communication.
“Driving efficiency here is vital, especially when all brokers and conveyancers want to do is best serve the end borrower.
“Transparency is key to building trust and, by working closely together with brokers and conveyancers on our panel, we’ve designed achievable service standards to give everyone the confidence they need to deliver this.
“eConveyancer+ is designed to provide reliable, transparent and up-to-date information for its users, resulting in a smoother conveyancing process for all.”
Joe Pepper, UK CEO at PEXA, said: “The launch of eConveyancer+ embodies our commitment as part of PEXA’s acquisition of Smoove, which set out to address the inefficient infrastructure in the back end of the conveyancing process that hinders conveyancers when they are just trying to deliver for their clients.
“The new standards have been designed in partnership with conveyancers to help reduce their admin time which in turn reduces their stress levels and increases their capacity to deal with a market in high demand.
“The aim is to help them drive efficiencies by improving communication and allowing all stakeholders to adopt a truly customer centric approach.”
