Target Group has upgraded its Mortgage Hub platform with a split screen interface designed to improve efficiency for lenders.
The Colleague UI allows mandated users and team members to access all essential case information on one screen, combining applicant details, case details, and property information alongside a dedicated workspace for actions and decisions.
With this upgrade, underwriters and case managers no longer need to rely on multiple tabs or printed documents.
They can confirm details, draft case notes, and complete tasks while viewing all necessary information in one place.
This change aims to enhance the experience for underwriters and speed up the overall mortgage application process.
Melanie Spencer (pictured), sales and growth lead at Target, said: “This important upgrade to Mortgage Hub highlights the clear need to improve the colleague experience in the mortgage market.
“While the broker experience has long been a priority, we must also consider colleagues such as underwriters and case managers, given the important role they play in the mortgage process and in mitigating risk and meeting service level requirements.”
Spencer added: “Rather than multiple screens, printing information or downloading content from their system, colleagues now have this information at their fingertips on one screen as they complete their tasks.
“Speaking with lenders across the country, this is a key development that these businesses want and urgently need.
“It’s great to be able to deliver this unique Colleague UI as part of our state-of-the-art Mortgage Hub platform, which uses innovations such as this to transform the entire mortgage process for all parties.”
