Why lending managers are key to delivering personal service

In today’s evolving specialist lending market, a dedicated team of lending managers is essential.

At Hampshire Trust Bank (HTB), we understand the unique complexities of each case, and our lending managers play a vital role in bridging the gap between brokers, clients, and underwriters, ensuring that every aspect of the process aligns from the outset.

Their responsibilities extend beyond simply assessing whether a deal can be done; they focus on structuring solutions that cater to both client needs and underwriting requirements.

This proactive approach gives brokers and clients the clarity they need, instilling confidence in the outcome right from the start.

Navigating complexity with precision

Complex cases demand more than a traditional lending approach.

Our lending managers are adept problem solvers who identify potential challenges early and outline the necessary steps to progress deals smoothly.

This forward-thinking strategy prevents last-minute surprises and keeps everyone informed throughout the process.

For instance, we recently assisted a client facing hurdles in securing financing for a multi-unit buy-to-let property.

Our lending manager swiftly identified the unique aspects of the case and structured a tailored solution that not only met the client’s immediate needs but also positioned them for future success.

This collaborative approach ensures all parties are aligned, leading to quicker decision-making and more successful outcomes. It’s about creating a seamless experience that empowers brokers and clients alike.

Investing in talent and expertise

We recognise the importance of a skilled team in delivering exceptional service, which is why we’ve expanded our lending manager team.

Each member brings a wealth of experience and a knack for innovative thinking.

Our new team members come from diverse backgrounds, including Laila Perryman from Sirius Group, Edward Shannon from United Trust Bank, Alex Mills from Moula, and Gabriella Csende, who’s risen through the ranks at HTB.

This blend of perspectives and expertise allows us to craft bespoke solutions for even the most intricate cases.

With a larger team, we’re able to extend the kind of personalised, tailored service HTB is known for to even more brokers and clients.

As demand for our specialist lending services continues to grow, our expanded team of Lending Managers allows us to maintain the high standards of service that set us apart.

Flexibility is crucial

Flexibility is paramount in specialist lending. Every client presents a unique situation—be it an experienced landlord managing a complex portfolio or an international investor with distinct needs.

At HTB, we understand that one-size-fits-all solutions simply don’t work.

Our lending managers excel in tailoring approaches that fit each client’s circumstances. This client-centric philosophy enables brokers to offer high-quality service and build lasting relationships.

We don’t rely on rigid; tick-box approaches that might prevent your client from accessing the funding they need. Instead, we focus on crafting bespoke funding solutions that genuinely meet the specific needs of each client.

Alex Upton is managing director, specialist mortgages and bridging at Hampshire Trust Bank

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