Twenty7tec has announced an upgrade to its Nationwide APPLY functionality to improve the digital mortgage application process for brokers.
The update aims to streamline the journey for intermediaries, enhancing the Decision in Principle (DIPs) process and improving overall efficiency while offering a better customer experience.
With the new upgrade, advisers have enhanced access to a wider range of customer types for DIPs, including Nationwide’s Helping Hand mortgage, self-employed, foreign nationals, and interest-only options, alongside residential purchase and residential remortgage.
The capabilities now include the ability to make product reservations directly through APPLY and track cases.
Additionally, the upgrade allows for product changes and case amendments for DIPs, improving adaptability to meet customer needs.
DIPs submitted through APPLY will transfer to Nationwide’s NFI Online Portal, facilitating the completion of the full mortgage application.
Nathan Reilly, director of customer relationships at Twenty7tec, said: “This latest upgrade with Nationwide shows both sides’ commitment to continuing to reduce friction during the mortgage advice process to improve the experience for advisers and end customers.
“This is at a time when efficiency and productivity has never been more important.
“It’s been fantastic to once again work with the Nationwide team that continues to be a fantastic partner in championing adviser adoption of technology and shares our vision of constant development to deliver a truly connected mortgage process.”
Andy Tilsley, head of intermediary digital at Nationwide Building Society, said: “Through broker feedback and in collaboration with Twenty7tec, we continue to strive for a proposition that enables a seamless, more efficient way of trading with Nationwide with this upgrade representing a significant enhancement to the broker digital journey.
“The capability to now reserve a product line within APPLY together with an expanded DIP offering represents another milestone in delivering this seamless proposition benefiting both broker and customer.
“We look forward to continuing our working partnership with Twenty7tec with improvements in the pipeline further cementing our commitment to the intermediary market.”
