Firms expecting cuts to Consumer Duty as a result of the Government’s push for regulatory reform are likely to be disappointed, according to MorganAsh.
The Government has written to UK regulators, including the Financial Conduct Authority (FCA), to investigate reforms to boost growth.
Andrew Gething (pictured), managing director of MorganAsh, said: “As with other regulated firms we view it as essential that regulation is proportionate, but those hoping this letter will lead to the wholesale rollback of Consumer Duty and its rules are likely to be disappointed.
“The FCA already has a remit for growth; indeed, the entire aim of Consumer Duty is to improve customer confidence in the financial services sector and to help drive sustainable growth.
“The FCA has cited many projects which all have a growth component and Consumer Duty is certainly one of them.”
Gething added: “The only real change mentioned in its letter is the removal of board champions.
“This is a minimal change with the need for the board to attest to complying with Consumer Duty still firmly in place.
“In truth, many firms had not yet implemented this anyway.
“The second will see Consumer Duty used as the measuring stick to determine whether any new rules to protect consumers are necessary.”
He said: “Calls to cut Consumer Duty is perhaps wishful thinking, especially among those firms that are yet to embrace Consumer Duty or demonstrate the change the regulator wants to see.
“This is particularly true when it comes to the requirements to provide good outcomes for vulnerable customers, with many firms still reporting few or zero vulnerable customers which just isn’t plausible.
He added: “Working with firms of all sizes in different sectors, we have seen those that have fully got to grips with the requirements are already understanding the competitive advantage and reaping the rewards.
“Looking beyond those regulatory requirements and seizing the opportunity requires a culture change and a transformation of processes, technology and systems to identify customers, personalise service and deliver better outcomes.
“Fortunately for firms, this technology is readily available in the market and is proven.”
