Darlington Building Society has extended its partnership with finova’s MSO loan origination platform until 2030.
Initially launched with MSO in 2021, the platform helped Darlington Building Society cut average application times by 10 days while maintaining its common-sense underwriting approach.
The extension follows a successful implementation of new features, such as self-build functionality and digital rate switch capabilities, which have supported business growth and improved customer retention, achieving over 70% mortgage retention in 2024.
Marcus Bennett, client delivery director at finova, said: “After four successful years, we are grateful to have an opportunity to further strengthen our valued partnership with Darlington Building Society.
“The renewed contract will lay a foundation for further innovation in Darlington Building Society’s services to brokers, improving the user-experience and supporting the building society’s growth strategy.”
Bennett added: “As partners, we share a mutual commitment to push innovation into the market, and our ongoing collaboration will continue to deliver an enhanced service to brokers and customers alike.”
Chris Hunter, deputy chief executive officer at Darlington Building Society, said: “Since we signed contracts for implementation in 2020 Darlington Building Society has always viewed the relationship with the MSO team as true partnership, where we work together for common good.
“Since go-live, finova’s MSO platform has enabled a tangible improvement in our application to offer times, and a superior service to mortgage brokers as specialist lender.”
Hunter added: “We are always listening to broker feedback, and we know they value the MSO cutting-edge technology alongside the human touch with access to our decision makers the mortgage underwriters.
“The society aims to make our processes as streamlined and efficient as possible for our colleagues and our mortgage broker partners – and our renewed contract with finova will allow us to innovate further, enable our product development and meet our growth targets as a business until at least 2030.”
