JLM Mortgage Services, Finance Planning Group, Alexander Hall, and several mortgage intermediary firms expressed their appreciation for the business development manager (BDM) teams at Coventry Building Society and Lloyds Banking Group (LBG).
The BDM teams from both lenders received champagne or flowers as a thank you for their support of the intermediary sector.
The intermediary firms highlighted various measures that demonstrate the lenders’ commitment to their partners.
LBG was recognised for paying a fair procuration fee for product transfer business, while Coventry was noted for providing at least 48 hours’ notice before changing or withdrawing existing products.
Sebastian Murphy, group director at JLM Mortgage Services, said: “There’s often a perception that lenders and advisers are constantly at loggerheads when it comes to all aspects of our relationship.
“That’s not the case, and, specifically with these two lenders, all of us as businesses wanted to make a ‘romantic gesture’ on Valentine’s Day to show their BDM sales teams how much the way they engage, treat, and deal with us means to our advisers and firms.
“Lenders that get it right deserve to be recognised and rewarded, and we’re very happy to send these gifts to these much-valued individuals as a way of saying thank you.”
Dan Maskell, director of The Finance Planning Group, said: “We understand that every lender faces unique challenges, but strong partnerships remain essential.
“We value working with all lenders and deeply appreciate the continued support of Lloyds Banking Group and Coventry Building Society.
“Their commitment to collaboration and delivering for brokers and clients is admirable, and we encourage others to aspire to the same high standards.”
Richard Merrett, managing director at Alexander Hall, said: “We truly value all of our lender relationships but with some of the unique challenges the market has experienced over the recent past, we wanted to show some love to those lenders that have particularly supported our customers, our business and our people.
“Happy Valentines to all at Lloyds Banking Group and Coventry Building Society; all you need is love.”
