Target Group has entered a five-year partnership with FourNet to enhance and expand its contact centre solution.
The collaboration focuses on enhancing Target’s use of the NICE CXone platform, which manages customer interactions across various channels, including voice, chat, and email.
The partnership aims to boost automation and streamline workflows in Target’s contact centre, ensuring high service quality and meeting regulatory requirements like General Data Protection Regulation (GDPR) and Payment Card Industry Data Security Standard (PCI-DSS).
The collaboration may also extend to applications within Mortgage Hub, Target’s originations platform.
Richard Pennington (pictured), CEO at FourNet, said: “This five-year strategic partnership underscores Target’s dedication to delivering exceptional customer experiences, and FourNet’s expertise in providing best-in-class contact centre and customer experience solutions.
“It also illustrates exactly why we are a NICE Platinum Partner as we will support and fully optimise Target’s NICE CXone environment.”
Pennington added: “We are looking forward to supporting Target driving operational efficiency and deeper customer satisfaction – both through cutting-edge CX technology, and through our renowned CX consultancy team, to design and implement market-leading customer engagement solutions.
“Much like us, Target is a real advocate for digital transformation and customer experience innovation, making this a perfect partnership.”
Peter O’Connor, CEO of Target Group, said: “World class technology such as NICE CXone plays a pivotal role in our BPO offering that is trusted by major financial institutions.
“With this in place, we can continue to exceed customer expectations, drive operational efficiency and fully leverage our deep domain expertise.
“Given their clear credentials and vast knowledge in this space, FourNet is absolutely the right partners to support the rollout and ongoing evolution of this platform and strategy.”
O’Connor added: “Through their help, we can fully maximise our investment into this cutting-edge technology, all while delivering exceptional customer experiences that ensure Target remains the chosen partner for both digital transformation and outsourced services.
“We are grateful for FourNet’s support so far and look forward to working closely together over the coming five years.”
