The Mortgage Lender (TML) has introduced further enhancements to its broker portal, including new automations designed to improve the mortgage application process for brokers.
The latest update includes automated income verification on some residential products, removing the need for brokers to submit pay slips or proof of income for a number of clients at the point of application. This aims to simplify the process and reduce administrative burden.
These improvements follow updates made at the end of 2024, which included fee-free Automated Valuation Models (AVMs) for some residential and buy-to-let purchase and remortgage cases, as well as vulnerable customer automation, enabling brokers to record relevant characteristics and support needs. Additionally, the portal now allows case updates from underwriters to be published as PDFs.
Sara Palmer, distribution director at The Mortgage Lender, said: “We strive to make our processes as easy as possible, and we’re pleased to announce a host of developments to our Broker Portal to ultimately provide a more efficient experience to our broker partners when it comes to customers’ mortgage applications.
“This means we’re able to automate admin tasks, providing more time and capacity to drill down into more complex cases which ultimately helps create a better journey for the broker and the customer.”
