StepChange Debt Charity reported over six million visits to its website in 2024 and provided free debt advice to more than 170,000 clients, according to its latest impact report.
Although some financial stability signs emerged, like falling interest rates and inflation, the reality for those with debt issues remained complex.
Additionally, the charity helped clients uncover over £9.1m in additional monthly income using its online benefits checker.
As StepChange prepares to launch a new five-year strategy, it aims to evolve its services to meet changing client needs, focusing on breaking down debt stigma and boosting household financial resilience.
During the 2022 to 2025 strategic period, StepChange strengthened ties with key sectors, securing £18.7m in direct donations from partners, a 55% rise from 2023.
Vikki Brownridge, chief executive at StepChange Debt Charity, said: “The last few years have been turbulent for household finances with rising living costs driving more complex debt problems among our clients.
“I’m proud of how our colleagues at StepChange have adapted our service to support those in need of free and impartial debt advice.
“We look forward to soon launching our new five-year strategy, which is informed by everything we have learnt from clients, colleagues and partners about how we can tackle the root causes of problem debt, and drive long-term financial resilience.”
