YBS Commercial Mortgages has reduced its response time to initial case requests from 48 hours to just 24, in a bid to provide a quicker initial decision for brokers when submitting their cases.
YBS said this enhancement will be underpinned by daily collaboration and support from its underwriting teams, ensuring the right people are in place to review the deal.
This change builds on process-driven work undertaken by the business last year, to enable the best outcomes for brokers and customers throughout the application journey.
Mike Davies, head of lending for YBS Commercial Mortgages, said: “We understand the importance of brokers being able to provide their clients with a yes or no answer as quickly as possible, which is why I’m delighted to halve our response time to initial enquiries, providing that all relevant information is supplied up front.
“Process-driven improvements are a clear focus for us this year, as we look to deliver the best possible service by streamlining the customer journey as much as we can – and this is just one of the ways we’re doing this – with more to come.
“Like so many of the developments we’ve implemented to date, this move demonstrates that we are acting upon broker feedback, reinforcing the importance we place on building trust and improving customer experience wherever possible.”
