YBS Commercial Mortgages, part of Yorkshire Building Society, ended 2024 with a balance sheet exceeding £2.2bn.
The company lent nearly £453m in commercial mortgage loans, with £377m directed towards the private rental sector (PRS) and £76m towards commercial real estate.
The lender attributed its growth to business improvements based on broker feedback, which included expanding the business development and regional lending teams.
YBS Commercial also introduced a product for small and medium-sized (SME) business owners occupying their properties, supported by a team of relationship directors.
Process changes were implemented, including short-form valuations and new procedures to apply proportionality to information requests, which reduced case turnaround times by 13.5% on average.
Angela Norman (pictured), interim managing director at YBS Commercial, said: “We’re really proud of what we achieved in 2024 and have made great strides in a number of different areas – from strengthening our teams on the ground to branching out into new markets and helping more borrowers.
“Assisting those who occupy their property for business purposes demonstrates our commitment to purposeful lending and supporting local communities.
“The process-driven improvements we’ve made so far are key to our success, and are a clear focus for 2025 as we set our sights on digital efficiencies, delivering for brokers and customers, and optimising the customer journey even further.”
Norman added: “Hitting over £2bn on the balance sheet is testament to the success of the adjustments we’ve made, and speaks to the stability we offer as a lender – as part of Yorkshire Building Society – as well as to our commitment to the commercial market.
“We have exciting plans for this year – enhancing our current propositions, and, of course, listening to feedback from our trusted broker panel, to continue our focus on improving the customer journey to better support brokers and customers.”
