Tandem Bank has launched ‘Connect by Tandem’, a loan processing platform for brokers working in the second charge mortgage market.
The platform uses automation and digital features to reduce manual tasks and speed up case management.
Features of Connect include advanced application programming interface (API) integration, a new broker portal for case management, and increased automation on processes like energy performance certificate (EPC) discounts, automated valuation models (AVMs) and affordability checks.
Document management has also been made more straightforward with simplified uploads and notifications.
Nigel Brookes (pictured), director of mortgage distribution at Tandem, said: “Our aspiration is to be the lender of choice in the second charge market and we know that means making the journey easier and smoother for brokers to deliver ever improving customer outcomes.
“Connect is a major step forward in that journey – automating the heavy lifting of loan processing and reducing friction – freeing up more time for brokers to focus on their customers.”
Michelle Mills, head of specialist lending at Loanable, said: “Connect by Tandem has significantly streamlined the process for advisors, making it easier to access income and expenditure information directly from the credit file.
“The application of the EPC discount is also simplified, allowing for quicker and more efficient customer quotations.
“Additionally, the platform provides a seamless way to explore and view different product options.”
Mills added: “Our case managers benefit from having all updates consolidated in one location, along with the ability to upload documents in a single area, enhancing overall efficiency.”
Vanessa Gresty, processing manager at Ocean Finance, said: “Having all communication in one place has removed duplication of work, making cases much easier to track.
“The ‘Claims & Evidence’ task list ensures requirements are not missed while the notes section allows for clear communication between the Ocean and Tandem teams.
“We’re excited to see what enhancements will be developed in the future.”
