LMS pilot achieves 43% drop in cancellations and cuts completion times by 35%

LMS’s recent pilot saw 43% fewer cancellations and a 35% reduction in time from Sold Subject to Contract (SSTC) to exchange.

The pilot, launched in September 2024, was led by a group of key industry players including Connells Group, Peter Alan, TM Group, Moverly, and a select panel of law firms.

Together, they tested how cross-industry collaboration and real-time data exchange could eliminate inefficiencies and speed up property transactions without disrupting stakeholders’ existing workflows.

The results saw a 17% faster process from instruction to completion, as well as 21% higher agent instruction rates with firms involved in the pilot.

Since the pilot, LMS has launched National Property Transaction Network (NPTN).

The network is an open, agnostic and secure digital platform that connects every stakeholder in the property transaction process.

At the heart of the pilot were Digital Sale-Ready (DSR) listings, which combine upfront material
information, reusable KYC and AML checks, and smart data.

Buyers and sellers reported increased trust, transparency, and confidence, with fewer surprises and faster outcomes.

Nick Chadbourne (pictured), chief executive officer at LMS, said: “We tested industry theories in a live environment, overcoming challenges and proving that when stakeholders have access to the right information at the right time, the whole process becomes easier and more transparent.

“And crucially, stakeholders could work how they always have with minimal disruption.”

According to LMS, the pilot validated a clear industry need for Horizontal Digital Integration (HDI), a connected ecosystem where data flows securely and universally across suppliers, agents, lenders, and conveyancers.

LMS is now scaling NPTN into a whole-of-market solution, accessible to all, regardless of supplier or system.

Jeanette Coughlan, home conveyancing director at Connells Group, said: “This is not a closed loop network.

“We are proud to further support NPTN and further onboard across the Connells estate.

“The pilot results show what’s possible when everyone has access to the same trusted data, and we’re proud of what our team and partners have achieved through true collaboration and engagement.”

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