Dudley Building Society has increased its mortgage lending over the financial year 2024/25 by nearly £14m to more than £124m, which means mortgage balances have increased by 19% since 2023.
The society also announced an 8.4% increase in its mortgage book for the financial year 2024/25, growing from £477m to £517m.
The mutual reported gross mortgage lending of £124m, an increase of £14m from the previous year.
During the year, the society also attained a 4.94/5 overall satisfaction rating from savings and mortgage customers via the Smart Money People ‘Customer insight report’ (March 2025) with 99.4% of members saying they are treated fairly, and the society’s products meet their needs.
Over the last two years, savings balances have grown by 22%, reaching a record total assets of £625m, the highest level recorded at year-end.
In addition to financial growth, the society improved its Smart Money People customer net promoter score to 95, up from 93.9 last year and donated £30,000 to local community causes.
Dudley’s broker NPS is at 40.3 – this is 12% higher than the market average of 35.9, according to Smart Money People, which equates to a 4.4 point lead.
In July, Dudley was also the first UK regional building society to be B Corp certified and won Best Small Lender of the Year in the 2024 Legal & General Mortgage Club Awards.
Robert Oliver, distribution director at Dudley Building Society, said: “Our intermediary relationships underpin the overall success of the Society, and we are investing in technology in 2025 to make it easier for them to do business with us.
“Our Mortgage Origination (MO) initiative will help us use technology to identify and screen application documents. This will streamline the application process, making it faster, easier and more efficient for intermediaries and their customers.”
He added: “This year we’re also planning to launch some exciting new mortgage products.
“We’re already well-known in the market for what we do but we want to go further, particularly helping people who find it difficult to access finance through mainstream providers.”
