The Financial Conduct Authority (FCA) has appointed Liam Coleman as interim chair of the Financial Ombudsman Service (FOS).
Coleman will start in the role on 10th October 2025.
He brings over 30 years of experience in financial services, the public sector and on boards.
He was previously CEO of The Co-operative Bank, deputy group treasurer and group head of capital management at RBS, and group director, treasury at Nationwide Building Society.
Coleman is currently chair of Great Western Hospitals NHS Foundation Trust and London and Quadrant Housing Trust, and is interim chair of Royal United Hospitals Bath NHS Foundation Trust.
Coleman will take over from Baroness Zahida Manzoor CBE, who is stepping down after two terms.
He will chair the Financial Ombudsman’s board until a permanent appointment is made, as the first recruitment campaign was not successful.
Coleman said: “I am honoured to take on the role of interim chair at the Financial Ombudsman Service.
“It plays a vital role in upholding fairness and trust in the financial system.
“I look forward to working closely with the board, executive team, and our wider stakeholders – including the Treasury and the FCA.”
Ashley Alder, chair of the FCA, said: “I am delighted that someone with Liam’s depth of experience will lead the Financial Ombudsman’s board during what is a pivotal time for the organisation.
“I want to thank Baroness Manzoor for all she’s done to steer an ambitious improvement programme at the Ombudsman over the last 6 years.”
