Insurance professionals are calling for senior teams to lead with authenticity and empathy, according to new research from culture, diversity and inclusive hiring consultancy The Clear Company.
In the firm’s latest survey, authenticity and empathy were each cited by 78% of respondents as the most important traits in inclusive leaders.
These were followed by cultural awareness (64%), humility (59%), collaboration (55%) and vulnerability (52%).
The findings, released ahead of The Clear Company’s upcoming session on inclusive leadership at the Dive In Festival, also explored behaviours that foster a sense of belonging in the workplace.
The majority of respondents (81%) said the most effective managers create this culture by leading by example, 71% cited open communication, and 60% pointed to seeking and acting on feedback.
Kate Headley, CEO of The Clear Company and UK Government Disability & Access Ambassador for the Recruitment Industry, said: “The insurance sector is undergoing a transformation – not just in how it operates, but also in how it leads.
“Our data shows a clear demand for leaders who are not only skilled technically, but are also deeply human.
“Authenticity and empathy are no longer optional; they are essential traits that build trust, foster collaboration, and drive performance.
“When managers lead by example, communicate openly, and actively seek feedback, they create environments where people feel seen, heard, and valued.”
Headley added that while such traits can be difficult to assess and develop, they are in high demand and essential to building inclusive cultures.
“It’s time to move beyond policies and tick boxes, and truly live the values that make inclusion real,” she said.
This story was first published on our sister title Workplace Journal.
