Barclays has unveiled a newly built residential mortgage application system for intermediaries, offering what it describes as a faster, simpler, and more efficient process.
The system, developed in direct response to broker feedback, is now live, and Barclays reported that it is helping users to complete cases in as little as 15 minutes.
The platform replaced the lender’s previous application system and has been designed specifically for intermediary use.
Key enhancements include a streamlined and intuitive interface, automatic data flow to eliminate rekeying, reduced admin, and a cut in application times by up to two-thirds.
The result is a significantly faster time to offer.
Roland McCormack, head of intermediaries at Barclays, said: “We have listened, we have heard, and we have acted.
“Our new application system has been shaped by extensive broker feedback and is designed to specifically address their needs, bringing wholesale improvements in key areas.
“The launch of this system is an important milestone in our broader transformation journey, having recently undergone an organisational restructure to place greater focus on supporting our intermediary partners, and a demonstration of our long-term commitment to this vital group.”
The lender’s improvements span three main stages of the process.
The affordability calculator was redesigned with clearer questions and a modern, easy-to-use layout.
The Agreement in Principle (AIP) stage is now broker-specific and includes downloadable AIP certificates.
The full application journey has been rebuilt with fewer questions, improved upload tools, and a new drag-and-drop document feature. The file size limit has been increased to 15MB.
Additional features include real-time updates, alert notifications, and full visibility of case progress, whether the broker is working individually or as part of a team.
Barclays said the launch forms part of a wider commitment to improving broker services and supporting intermediary relationships across the mortgage market.
