The Income Protection Task Force (IPTF) released the fourth part of its ‘7 Claims Stories’ series, focusing on how income protection claims are calculated.
Tom Salmon, senior claims assessor at Pacific Life Re, wrote the story with commentary from Phil Deacon, IPTF 7 claims stories lead.
The report looked at how cover levels are set at the start, how claims are worked out, and how proportionate benefits help people return to work.
The story came with a summary video featuring Salmon and Vicky Churcher, executive director at IPTF.
Salmon set out the steps for working out cover needs at the application stage, how benefits are calculated at claim, and explained how the proportionate benefits work.
Deacon said: “The financial aspects of Income Protection can feel dry and complicated, but it’s crucial that customers know what they’re covered for so there are no surprises at claim.
“Tom’s piece underlines the need for clear education, better adviser-client conversations, and transparent annual statements.
“Income Protection isn’t just another product – it’s the financial safety net that underpins everything else.”
