Former information commissioner Richard Thomas CBE (pictured) has joined the board of the New Homes Ombudsman Service (NHOS).
Thomas, who previously worked as deputy chair at Which? and held roles at the National Consumer Council and Office of Fair Trading, brings experience in consumer protection and regulation.
He joins as the ombudsman service handles a rising number of complaints from new-build homeowners.
Thomas said: “I am delighted to be joining NHOS at this critical stage in its development.
“Amidst the Government’s ambitious programme for new house building, it is vital that new homeowners know they have an Ombudsman that can uphold their rights and ensure fair treatment when things go wrong.
“I look forward to working to support those ongoing efforts and help secure better outcomes for all new-build homebuyers.”
Jodi Berg OBE, chair of the NOHS board, said: “We are excited to have Richard join the Board at this important time for the Ombudsman Service.
“His wealth of experience in consumer protection and regulatory roles will bring invaluable insights and understanding at a time when upholding the quality of new housing is of such importance.”
