Monmouthshire Building Society has signed a five-year deal with Phoebus Software for new account servicing technology for its 90,000 mortgage and savings members.
The Phoebus platform will automate tasks like issuing documents, processing rate changes and managing user diaries, as well as handling arrears management and repossessions.
The system will also use Phoebus’ originations and migrations application programming interface (API) to onboard new lending and move existing portfolios over from current systems.
Adam Oldfield, CEO at Phoebus Software, said: “This partnership reflects a shared commitment to innovation and service excellence.
“The Society’s ambition to modernise its operations aligns perfectly with our technology and experience.
“We’ve invested heavily in ensuring our solution can handle complex migrations with accuracy and efficiency, giving organisations like Monmouthshire BS the confidence to evolve its systems without disruption.”
Oldfield added: “We’re proud to be supporting the Building Society on this next stage of its digital journey.”
Will Carroll, CEO at Monmouthshire Building Society, said: “Choosing the right technology partner was a key part of our long-term strategy, and Phoebus clearly demonstrated both the capability and the understanding we were looking for.
“Its platform combines the flexibility and automation we need with decades of proven experience in the market.
“This partnership will help us deliver even better outcomes for our members, and we’re excited to see what we can achieve together over the coming years.”
