Curvestone AI has announced that Pivotal Group will introduce AI-powered compliance automation across its mortgage services, becoming one of the first UK financial services groups to deliver near-instant, audit-ready client file reviews at scale.
The rollout, which forms part of a two-stage initiative, will allow Pivotal’s 20 specialist advice teams to move from reviewing only a sample of cases in depth to checking 100% of client files within minutes.
The solution integrates with Pivotal’s Pulse platform to provide advisers with immediate feedback on completeness, inaccuracies or inconsistencies without disrupting existing workflows.
It also connects with other systems, including Finova’s Broker CRM, enabling Curvestone AI to operate in the background while supporting Pivotal’s compliance teams and enhancing the experience for advisers.
The two-stage model provides early insights to improve client outcomes before building on those insights with detailed suitability and regulatory checks to deliver consistent standards and more efficient use of specialist expertise.
Mayank Prakash CBE, group CEO of Pivotal, said: “At Pivotal, we’re obsessed with creating a better client experience. We are tackling challenges that others see as inevitable to raise UK advice market standards as every client deserves the best outcome.
“Auditable AI solutions are built into our next generation Pulse platform to enhance the quality, speed, and consistency of the client experience.
“As a people first business, I am delighted that this will free our advisers to focus on what matters most: helping our clients achieve their financial goals.”
Dawid Kotur, CEO of Curvestone AI, said: “Pivotal exemplifies exactly the kind of innovation-first approach that transforms traditionally conservative industries.
“While most firms in this market are still experimenting with basic document presence checks, Pivotal’s team challenged us to build something far more sophisticated: comprehensive, multi-layered compliance reviews with the depth and accuracy that regulators require.
“They understood that AI’s real value isn’t in doing simple tasks faster, but in making genuinely complex, high-stakes processes possible at scale.”
Kotur added that rising AI capability in financial services is likely to lift regulatory expectations. He said: “The FCA already encourages responsible AI adoption – it’s only a matter of time before they expect firms to demonstrate significantly more than the current industry standard of just a sample of cases being reviewed in depth. Pivotal is positioning themselves ahead of this change.”
Curvestone AI said its architecture is designed to overcome the “compound error problem” in multi-step AI workflows, maintaining accuracy at each stage and enabling document-heavy, regulated processes to be automated safely.
The platform can be configured to any compliance checklist within days and includes secure deployment, continuous monitoring and CRM integrations.
It also supports wider use cases including financial promotions monitoring, protection checks and other critical workflows within regulated financial services.
