The Regulator of Social Housing (RSH) has started a 12-week consultation on updates to the Transparency, Influence and Accountability Standard (TI&A standard), Consumer Standards Code of Practice and Tenant Satisfaction Measures (TSMs).
This follows directions from the Ministry of Housing, Communities and Local Government (MHCLG) on Competence and Conduct and Social Tenant Access to Information.
The changes aim to make sure these directions are accurately reflected in the updated standards.
The Competence and Conduct requirements are set to raise professionalism and standards by making sure housing staff have the right skills, knowledge and behaviours. Senior housing managers and executives must hold or be working towards a housing management qualification.
The Social Tenant Access to Information requirements will give tenants of private registered providers the same access to management information as local authority tenants.
Providers must publish certain information and respond to tenants’ requests in a timely way.
The consultation also covers how a new Tenant Satisfaction Measure for electrical safety checks will be put in place.
Fiona MacGregor, CEO at RSH, said: “The proposed changes to our standards we are consulting on will enable the sector to further improve outcomes for social housing tenants and deliver good services.
“All the changes being consulted on are intended to enhance the transparency and accountability of landlords to their tenants.
“We are keen to receive views on the proposals from registered providers, tenants and anyone with an interest in social housing.”
The consultation runs from today, 9th December 2025 to 6.30pm on 3rd March 2026.
