Santander has announced it is renewing its Broker Pledges for 2026, committing to no dual pricing, a minimum of 24 hours’ notice on product withdrawals and continued enhancements to its product transfer proposition for the next 12 months.
The lender has also introduced a fourth pledge, confirming that brokers will have access to underwriters whenever they need it.
The move builds on the original Broker Pledges launched in February 2025, which were designed to underline the importance of intermediaries to the bank’s mortgage strategy.
Since the pledges were introduced, Santander has completed more than 30 product relaunches, all with at least 24 hours’ notice and without the use of dual pricing.
The bank has also made a series of changes to its product transfer process, enabling brokers to view product transfer rates on sourcing systems, accept rates on behalf of clients, switch borrowers to a lower rate up to four months early without early repayment charges, make overpayments during the product transfer window without penalty, and view full client mortgage details and product end dates through Santander Introducer Internet.
David Morris, head of homes at Santander UK, said: “Last year we pledged to do more to better support our intermediary partners, and feedback has shown that brokers have felt and seen the difference in how we’ve operated over the past twelve months.
“Our changes have made a tangible difference, for example more than 10,000 customers have benefitted from switching early to a lower rate under our ‘Switch Now’ enhancement to the product transfer process.
“Today we are restating our commitment to supporting brokers and their clients for the next 12 months with our renewed, and refreshed, Broker Pledges.”
