The Tipton selects docStribute to modernise member communications
The agreement is intended to help the building society enhance member engagement and meet regulatory requirements under the Financial Conduct Authority’s (FCA's) Consumer Duty.
docStribute has partnered with The Tipton & Coseley Building Society to support the modernisation of its member communications.
The agreement is intended to help the building society enhance member engagement and meet regulatory requirements under the Financial Conduct Authority’s (FCA’s) Consumer Duty.
The Tipton said the partnership forms part of a wider multi-year transformation programme focused on expanding digital services, improving internal systems and enhancing customer and colleague environments.
Through the docStribute platform, the society aims to adopt an electronic-first approach for both regulated and general communications.
This is expected to support faster document delivery, reduce costs and lower paper usage.
The platform also enables firms to present regulated information in a more accessible digital format, with the aim of improving customer understanding and supporting informed financial decision-making.
docStribute said its platform provides insights into how customers engage with communications, allowing firms to refine content and improve outcomes over time.
Central to the platform is AIDA, the Artificial Intelligent Document Assistant, which allows users to interact with regulated documents in a conversational format.
The system also supports additional formats, including video and enhanced visual content, to improve accessibility.
The platform uses distributed ledger technology to create a verifiable record of communications and ensure compliance with the FCA’s durable medium requirements.
Chris Ansara, CEO of docStribute, said: “We are pleased to be working with The Tipton & Coseley Building Society. Building societies have always been rooted in trust and community.
“Our role is to help turn regulated communications into moments that strengthen that trust by making important information clearer and easier to engage with.
“With AIDA, and enhanced formats such as video, we are adding another layer that actively supports member understanding, not just delivery.
“This partnership brings our total building society partners to four and highlights the sector’s continued emphasis on improving customer understanding through stronger engagement.”
Richard Groom, chief customer officer at The Tipton & Coseley Building Society, added: “We are focused on increasing the proportion of compliant digital communications we send as this brings multiple benefits to our business and members alike.
“Adopting an electronic-first approach, in line with members’ preferences, is another step towards modernising our Society and will improve the overall standard of service we offer.”
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