Emergency hazard reports rise as Awaab’s Law reporting improves – Housemark
Housemark found a median of 35.8 new emergency hazards reported per 1,000 homes in a single month.
Housemark has reported a sharp increase in emergency hazard recording among social landlords, as organisations align reporting practices with Awaab’s Law requirements.
The latest Monthly Pulse, based on data from 140 UK social landlords, showed a median of 35.8 new emergency hazards reported per 1,000 homes in a single month, with a mean average of 48.9.
Housemark said the increase is primarily driven by improved reporting practices rather than a deterioration in housing conditions, with landlords adopting statutory definitions more consistently and strengthening internal processes.
Providers that previously reported minimal hazards are now submitting higher, more representative figures.
Despite the rise in recorded cases, performance on resolution times remained strong at the median, with 96.3% of emergency hazards resolved within 24 hours.
However, the data highlighted significant variation across the sector, with some landlords achieving full compliance while others report completion rates below 25%.
The report also identified ongoing pressure on repairs services.
Responsive repair volumes fell by 6.5% month-on-month to a median of 306.8 repairs per 1,000 homes, while the proportion completed within target dropped to 87.0%.
Transactional satisfaction also declined by 1.7% to 87.6%.
Housemark said lower repair volumes are not translating into improved performance, with evidence suggesting that more complex, multi-stage works are contributing to backlogs and masking unresolved issues within headline figures.
Jonathan Cox, chief data officer at Housemark, said: “This Monthly Pulse shows the sector entering a more transparent phase of reporting under Awaab’s Law.
“Rising hazard numbers reflect better identification and investigation, not a sudden decline in housing quality.
“At the same time, falling repair volumes are not translating into better outcomes, which tells us capacity constraints and complexity remain firmly in place.
“The priority now is consistent compliance, consistent delivery and consistent data across the sector.”
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