HMS partners with Totalmobile to improve repairs for 40,000 North West homes
HMS will use Totalmobile’s Field First platform to streamline job tracking and give operational teams real-time updates.
Housing Maintenance Solutions (HMS) has partnered with Totalmobile to improve repair services across more than 40,000 homes in the North West, supporting around 83,000 tenants.
HMS will use Totalmobile’s Field First platform to streamline job tracking and give operational teams real-time updates.
The partnership will bring job management, mobile working and operational insight into a single system.
Teams will have clearer visibility on work in progress, supporting efficient scheduling and helping repairs get completed more quickly for tenants.
David Webb (pictured), managing director for housing at Totalmobile, said: “Across the sector, expectations around repairs and maintenance have shifted.
“Housing providers and their maintenance partners need to be able to see what’s happening in real time, respond quickly and maintain control over increasingly complex operations.
“Partnerships like this are about putting those foundations in place, so services can be delivered consistently and residents know what to expect.”
John Barrow, managing director at HMS, said: “By partnering with Totalmobile, we’re building a strong foundation for the future of our repairs and maintenance service.
“With the Field First platform, we will have full operational visibility, which will help us respond more effectively and keep customers informed as issues are resolved quickly.”
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